Terms of Service

Acceptance

By using this website or the service, you agree to these terms. If you are agreeing on behalf of a company, you confirm you are allowed to bind it, and in these terms you means that company.

Where a signed order form or master agreement exists between us, that document governs and these terms fill the gaps.

The service

ENGAGƎ ONE is a hosted HR platform covering org structure, job profiles, competencies, policies, HR audit, manpower planning and performance. Modules are made available per workspace, and some are marked as integrating or coming soon.

AI features draft content and show the evidence behind it. A person with the right role reviews and publishes. You remain responsible for what you publish, including where it started as a draft the platform wrote.

Accounts and access

Accounts are created by invitation. Each account belongs to one person and must not be shared. You are responsible for keeping credentials safe and for what happens under your accounts.

Roles inside a workspace decide what each person can see and change. Your administrators manage those roles, add people and remove them when they leave.

Acceptable use

Do not use the service to break the law, infringe someone's rights, or upload malicious code. Do not attempt to access another customer's workspace, probe or interfere with the service, or resell access to it without our written agreement.

Customer data

Your data stays yours. You give us the permission we need to host and process it in order to provide the service, and nothing more. We do not use it to train AI models.

You are responsible for having a lawful basis to put employee data into a workspace and for telling the people concerned. Our handling of personal data is described in the privacy policy and in the data processing terms attached to your agreement.

Fees

Fees, the billing period and any consulting engagement are set out in your order form. Unless that document says otherwise, fees are payable in advance and are not refundable for a period already started.

Availability and support

We aim to keep the service available and to give reasonable notice of planned maintenance. Where an availability commitment applies to you, it is stated in your agreement rather than here.

Liability

Neither of us is liable for indirect or consequential loss, or for loss of profit, revenue or anticipated savings. Our total liability is capped at the fees paid in the twelve months before the claim. Nothing here limits liability that cannot be limited by law.

Termination

Either of us may end the agreement in line with the notice period in your order form, or immediately if the other commits a material breach and does not fix it within a reasonable time.

After termination you can export your data for the period stated in your agreement, and we delete or return it after that.

Changes to these terms

We may update these terms. The date at the top of the page shows when they last changed, and we will give notice of material changes before they take effect.

Governing law

Governing law and the forum for disputes are to be confirmed, and will be stated here and in your agreement before launch.

Contact

Questions about these terms go to hello@engage.sa.